|
|
 |
|
Terry Howard Orlando, Florida |
|
View LinkedIn Profile View CFLFR Profile View Blogger Profile View MySpace Profile  |
Recent Posts
- Correction
- Coming Soon
- Internet Radio Rules
- "The Cell"
- 6 Sigma
- Business Runs on Windows
- 3-2-1 Blast Off to Planet Stupid!
- Can You Digg It? No... Not Really
- Google Talk
- Skunked!
Links
- Central Florida Fishing Report
- What The Fish?
- CFLFR on MySpace
- CFLFR on Squidoo
- Country Mouse, Mickey Mouse
- Jfrogthepoliblog
- Lamonte the Cat
- Metroblogging Orlando
- Blog Directory
- Blogarama
Archives
- August 2003
- February 2006
- May 2006
- June 2006
- July 2006
- August 2006
- September 2006
- November 2006
- February 2007
- April 2007
- May 2007
- June 2007
- July 2007
- August 2007
- September 2007
- October 2007
- November 2007
- January 2008
- February 2008
- March 2008
- April 2008
- June 2008
ESPN Fantasy Football is THE WORST! |
Posted by Terry Howard @ 9/11/2006 
First off, our league bought the league wide Edge package which gives you all the goodies including live scoring. I didn't know this yet, so when I logged in for the first games this weekend, there was a big add for upgrading to the Edge with live scoring. Yeah, I want that, so I click on the call to action banner and go through the buying process. I get back to the league homepage and THEN I see the note from the commish that we should already all have this upgrade. REALLY? Then why the hell is ESPN trying to sell it to me again? I mean seriously guys, it's a simple IF statement and a user database query. You just strong sold me and took my money for a service you should have already been paid for and delivered. That called a con.
To make matters worse, they didn't even apply the Edge service I paid for to my existing team, but instead it created some secondary generic Team1 that is attached to no league at all. Yeah guys, that's EXACTLY what I wanted. I wanted to create a new team with no league, 2 days after the season starts. That is called idiocy.
So what happens now when I go back in? I have the FantasyCast, but I don't have the rest of the Edge package, like every other team. What the fuck?!?! So it was paid for twice and I STILL don't get it? That is called pissing me off big time.
So the final slap is that I go to reply to the customer service email telling me thanks for giving us your money, sucker, and it comes back with a shitty auto-emailer that proclaims that they have upgraded their awesome customer service system to a nifty FAQ! No joke, they actually tried to tell me that direct email customer support has been supplanted with a FAQ, and that is a positive improvement. Fuck you ESPN, that is just lame.
I was able to find a contact form buried somewhere on the site to outline my issues and what needs to be fixed, and of course when hitting submit I get sent back to the ESPN homepage. No confirmation of the form being completed or what I should expect next. Basically these guys skipped "Building a Website 101". Lesson learned: Leave web services to web companies, TV networks SUCK at the web. Next year I'm using Yahoo or nothing at all.